up this SOP. Every machine needs at least automatic running over 72 hours and must be inspected carefully
before shipment.
Q4 : Will you offer the pre-sales service?
A4 : Yes, we have an experienced pre-sales team to support customers not only including machine, technology
also water electrical,machine layout in factory, etc.
Q5 : What about the after-service? Will you send your engineer to my country to help commission and install the
machine?
A5 : Surely, we have many experience technical engineers for oversea service, they would help you install machine
and support training to workers also.
Q6 : What is the delivery time of the machine?
A6 : Actually, the delivery time of the machines is depended on the machine options. Normally, the delivery
time of standard machine could be within 10-30 days
Q7 : What is the warranty of the machine ?
A7 : The whole machine’s warranty period is 12 months and key parts will be depended.
Q8 : Do you provide any spare parts with machine?
A8 : Yes, CROWNS will provide one set standard spare parts to customer according to different machines
